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Customer Service

LACWD Front Desk
LACWD Offices

The Los Angeles County Waterworks Districts (LACWD), a division of the County of Los Angeles Department of Public Works, is committed to providing its customers with reliable water that meets or exceeds all state and federal health standards and excellent customer service. Should you have questions about your water, please visit the Your Water page for information about water quality and where your water comes from. Our new online billing feature, Waterworks Account Manager, is just one way we are working to improve your customer experience.


How are we doing?

We want your feedback! We would appreciate your input regarding your recent and ongoing contact with our office and field staff to help us improve our service. It will also enable us to recognize employees who provide excellent customer service and ensure we continue to provide service that meets your needs.

View our lobby informational slideshow

Informational Slideshow

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